Privacy Policy

Last Updated: June 24, 2026

At Maple & Story Studio, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Information

Name
Email address
Shipping address
Billing address
Phone number
Payment information (processed securely by third-party payment providers)

Order Information

Products purchased
Order history
Customization details provided for personalized products

Technical Information

IP address
Browser type
Device information
Pages viewed
Referral sources
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders
Provide customer support
Communicate order updates and shipping information
Personalize your shopping experience
Improve our website, products, and services
Prevent fraud and unauthorized transactions
Comply with legal obligations

3. Personalized Product Information

For customized products, we may collect information such as:

Names
Initials
Custom text
Uploaded photos or images
Special customization requests

This information is used solely to create and fulfill your personalized order.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember customer preferences
Analyze website traffic and performance
Support marketing and advertising activities

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary to operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Marketing and analytics service providers

These third parties are required to protect your information and use it only for authorized business purposes.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the Internet can be guaranteed to be completely secure.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Object to certain data processing activities
Withdraw consent where applicable

To exercise any of these rights, please contact us using the information below.

8. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our products may be intended for children; however, our website is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children. Any information collected is provided by parents, guardians, or other authorized adults.