Shipping policy

Shipping Policy

Last Updated: June 24, 2026

Thank you for shopping with VellGift. We are committed to delivering your order as quickly and efficiently as possible.

Please review our Shipping Policy before placing an order.

Most orders are processed within 1–5 business days after payment has been successfully received.

For personalized or customized products, additional production time may be required depending on the complexity of the customization.

Processing times do not include weekends or public holidays.

Estimated delivery times are as follows:

Region	Estimated Delivery Time
United States	7–15 Business Days
Canada	7–18 Business Days
United Kingdom	7–15 Business Days
Europe	7–18 Business Days
Australia & New Zealand	8–20 Business Days
Other International Locations	10–25 Business Days

Please note that these timeframes are estimates and are not guaranteed.

Shipping costs are calculated at checkout based on:

Any available free shipping promotions will be clearly displayed on our website.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates are provided by the shipping carrier and may take several days to appear after shipment.

For international orders, customs duties, import taxes, VAT, or other fees may be charged by your local government.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

We recommend checking your local customs regulations before placing an order.

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

VellGift is not responsible for delays caused by third-party shipping carriers.

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, delivery delays, additional shipping charges, or failed deliveries may occur.

VellGift is not responsible for orders shipped to addresses provided incorrectly by the customer.

If your package is lost, damaged, or marked as delivered but cannot be located, please contact us as soon as possible.

Email: sdwhcui@163.com

We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.

Please note that once a package has been marked as delivered by the carrier, VellGift cannot guarantee replacement or reimbursement.

For orders containing multiple items, products may be shipped separately depending on inventory availability, warehouse location, or package size.

In such cases, you may receive multiple tracking numbers.

If you have any questions regarding shipping or delivery, please contact us:

VellGift

Email: sdwhcui@163.com

We appreciate your patience and thank you for choosing VellGift.